Terms and Conditions

LEGAL

You must be of legal age in your country of purchase (18 years or older in New Zealand) to buy alcoholic goods from this online store. If you do not meet these requirements, it is illegal for you to place an order with us.

HOW DO I CHANGE MY ORDER?

If for any reason you change your order, please email us as soon as you receive your confirmation email. Our system is designed to fill orders and get them on their way to you as quickly as possible. Once an order has been processed for the courier we are unable to make any changes.

DELIVERY

Shipping is $10.00 for urban delivery, and $15.00 for rural delivery, in New Zealand.

Delivery in New Zealand is by New Zealand Couriers and if your order is received before midday/12 noon Mon-Fri it will be dispatched same day. If ordered after midday/12 noon Mon-Fri or over the weekend, it will be dispatched on the next business day.

Our courier partner will typically deliver within 1-3 days, however we have no control over specific delivery times once it has left our premises.

All customer orders are carefully wrapped to ensure that products arrive safely and undamaged.

Alcohol cannot be left unattended or with a person under the legal drinking age.

At present we can provide the New Zealand market only.

REFUNDS & RETURNS

If your order arrives in poor condition or damaged in any way please contact us immediately and we will put it right.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

We love our products, but note that the taste of spirits and liqueurs is subjective and as such we can not offer returns for any products that do not meet your expectations in terms of taste or aroma.

ORDERING & PAYMENT

All prices are shown in New Zealand dollars (NZ$).

Your bank details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

The WooCommerce payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

OVERSEAS SHIPMENTS

Please note: Any shipments overseas may be subject to duty/taxes in the country that they are destined for and are the sole responsibility of the purchaser.

While we do not ship outside of New Zealand at present, from time to time we do provide orders to Australia at our discretion.

Orders over a certain value and/or being sent to certain countries may require further proof of identity and/or be subject to payment by direct bank transfer.

PRODUCTS / MERCHANDISE

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

PRIVACY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We respect your privacy, your personal information will not be disclosed or sold to any other party.

Distillery tour size is limited to 16 participants, therefore bookings are recommended.  For group bookings of 17 or more, please contact us for availability.

DISCLAIMER

Every effort has been made in checking information and content provided by Kaimai Brewing and Distilling Co. (www.Kaimaibrewinganddistilling.co.nz) to ensure all information and content including web pages meet our high standard of quality and are error free and accurate, however, Kaimai Brewing and Distilling Co. Ltd. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. This site is provided by Kaimai Brewing and Distilling Co. Ltd. on an “as is” and “as available as” basis. Kaimai Brewing and Distilling Co. Ltd. makes no representations or warranties of any kind, expressed or implied, as to the operation, usefulness, merchantability, or fitness for a particular purpose of this site including all information, content, products and materials provided by Kaimai Brewing and Distilling Co. Ltd. and you expressly agree that your use of this site is at your sole risk. Although Kaimai Brewing and Distilling Co. Ltd. makes every effort to ensure our highest possible security and quality, Kaimai Brewing and Distilling Co. Ltd. does not warrant that this site, its servers, or email sent from www.Kaimaibrewinganddistilling.co.nz are free of errors, viruses, or any other harmful components. Kaimai Brewing and Distilling Co. Ltd. will not be liable for any damages of any kind arising from the use of this site, its contents and all other materials provided by Kaimai Brewing and Distilling Co. Ltd. including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Shopping Cart